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Returns Policy

If you are not entirely satisfied with your purchase from LetsExplore.com you may return your purchase to us at your own cost for exchange or refund. We have tried to make our return process as simple, transparent and fair as possible. 

Cancel An Order

If you would like to cancel an order before we have dispatched it, please contact support@letsexplore.com. We do try and dispatch orders as quickly as possible so it is important you contact us as soon as you can. If an order has been dispatched the following return procedure comes into effect.

14 Day Returns

You have the right to return an order within 14 calendar days of receiving it. After 14 days we are unable to accept any returns. We must receive any item you decide to return to us within 14 calendar days of your notification to us.

Returned Items

To receive a full refund your order must be returned complete, unused, undamaged and in the original packaging. If returned items are not returned in their original condition we reserve the right to charge for the repair, repackaging or replacement. Refund is subject to inspection of the returned goods. Please ensure that order number is included in the return package.

Returning an Item

The returned item or items is your responsibility until it reaches us. You may bring your purchase to our warehouse yourself otherwise the item will need to be sent by courier at your expense (unless the item was damaged on receipt). If you opt to send the item by courier, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Returned items must be suitably packaged to ensure no damage during transit.

Refund of Special Delivery Options

Please note if you paid for one of our special delivery options like next day delivery we only refund the basic delivery charge that would have been payable for the item.

Please allow 24 hours from receiving your returned item to inspect and initiate the refund. We always refund to the original payment method. Once the refund is initiated the time taken for it to show will depend on the original payment method used.

Refunds to a Credit Card

Depending on your card provider it make take between 2 and 7 days to show on your statement.

Items damaged on receipt

If your purchase is damaged upon receipt it is important that when signing for your item you also state received damaged.  Please contact support@letsexplore.com for next steps.

Items not as described

If your item is not as described upon receipt, it is important that when signing for your item you also state received damaged. Please contact support@letsexplore.com for next steps.

Please take photographs

As with all internet purchases, it is important to take photographs of issues where possible. Photographs are required by our carriers and manufacturers to process claims.