IMMERSIVE MEGA PACK

Trusted by parents – Loved by kids

AMAZING OCEAN ADVENTURES

EXPLORE, LEARN AND DISCOVER AS IF YOU WERE ACTUALLY THERE!

“A must have for all young explorers.! My kids absolutely love it – a brilliant combination of technology, fun and learning. There‘s lots of different experiences for them to enjoy and the book is fantastic too. Top marks from me”

Janet Smith Verified Customer

Trusted by parents – Loved by kids

LET’S EXPLORE OCEANS

THE ADVENTURE STARTS AS SOON AS YOU OPEN THE BOX.

Unpack your brand new VR Googles, download the Let’s Explore app to your smartphone and grab the Holographic Explorer Cube; your journey of underwater exploration is about to begin.

Enter a world of adventure and discovery so real you’ll believe you were actually there.

Loved and trusted by thousands of families

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EVERYTHING YOU NEED TO EXPLORE THE OCEANS WITHOUT LEAVING YOUR ROOM.

VR/AR Goggles Powered By Your Smartphone
Plus A Handy Carry Case To Explore On The Go
36 Page Hardback Book Full Of Ocean Facts And Photos
Holographic Explorer Cube
Explorer Activation Code To Access Content Via The Let’s Explore Oceans Free Downloadable App.
Turns iOS Or Android Smartphones* Into An Immersive Reality Headset - No Controller Necessary
6 Incredible Virtual Reality Adventures
4 Thrilling Virtual Reality Mini Movies
4 Amazing Augmented Reality Experiences
Family-Friendly Educational Experiences For Ocean Explorers, Ages 7+

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Loved and trusted by thousands of families

DISCOVER A WORLD OF ADVENTURES

6 INCREDIBLE VIRTUAL REALITY ADVENTURES

valley of
the RAYS

The beautiful clear waters surrounding the island of Yap reveal the incredible, mysterious and mesmerizing manta rays that glide effortlessly in these waters.

legend
of lusca

Take a dive in The Bahamas to witness firsthand the fragile but beautiful marine life that live there, but watch out as unexpected visitors come to add some unanticipated danger to the trip.

shark
dive

Find a mythical, underwater beach where gigantic tiger and hammerhead sharks gather and dispel the myths associated with these apex predators.

swimming with humpbacks

Swim right alongside these magnificent creatures as they travel the warm waters of the South Pacific to find the perfect place to give birth.

arctic
adventure

Submerge yourself into the frigid waters of the Arctic and witness first-hand the amazing creatures that call this frozen ocean home. Be beware, exploration at these extreme temperatures and at these incredible depths is no easy task.

Mermaid’s Quest

Plunge into the ocean in this animated tale that interweaves fantastical adventure with a message of the importance of conservation.

valley of
the RAYS

The beautiful clear waters surrounding the island of Yap reveal the incredible, mysterious and mesmerizing manta rays that glide effortlessly in these waters.

legend of
lusca

Take a dive in The Bahamas to witness firsthand the fragile but beautiful marine life that live there, but watch out as unexpected visitors come to add some unanticipated danger to the trip.

shark
dive

Find a mythical, underwater beach where gigantic tiger and hammerhead sharks gather and dispel the myths associated with these apex predators.

swimming with
humpbacks

Swim right alongside these magnificent creatures as they travel the warm waters of the South Pacific to find the perfect place to give birth.

arctic
adventure

Mermaid’s Quest

Plunge into the ocean in this animated tale that interweaves fantastical adventure with a message of the importance of conservation.

4 THRILLING VIRTUAL REALITY MINI MOVIES

California
Sea Lions

Frolic in the water with the ‘puppies of the sea’ as these playful sea lions can’t help but make you smile.

Hawaiian
Sea Turtles

Endangered species, like the Hawaiian Sea Turtles, remind us that we still have a lot of work to do to protect our precious marine animals.

Arctic
Polar Bears

Visit with our Arctic friends before their ice-capped habitats disappear completely in the wake of global climate change.

Florida
Manatees

Take a peek just below the water’s surface in Florida’s shallow rivers and natural springs to discover these majestic giants, the manatees.

California
Sea Lions

Frolic in the water with the ‘puppies of the sea’ as these playful sea lions can’t help but make you smile.

Hawaiian
Sea Turtles

Endangered species, like the Hawaiian Sea Turtles, remind us that we still have a lot of work to do to protect our precious marine animals.

Arctic
Polar Bears

Visit with our Arctic friends before their ice-capped habitats disappear completely in the wake of global climate change.

Florida
Manatees

Take a peek just below the water’s surface in Florida’s shallow rivers and natural springs to discover these majestic giants, the manatees.

4 AMAZING AUGMENTED REALITY EXPERIENCES

Shark
Anatomy

Hold a great white shark in your hand as you learn all about the specific anatomy that make these marine superstars so special.

Humpback
Anatomy

Hold a humpback whale in your hand as you learn all about the specific anatomy that make these marine superstars so special.

Ocean Scape

Calling all undersea photographers! Choose your vantage points, take spectacular pictures of the animals that live in the ocean’s depths and share with your friends.

Humpback
Song

Listen to the hypnotic song of the humpback whale while swimming, spinning and interacting alongside these mammoth mammals.

Loved and trusted by thousands of families

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Loved and trusted by thousands of families

TELL ME MORE ABOUT LET’S EXPLORE OCEANS…

THE LET’S EXPLORE OCEANS MEGA PACK IS THE COMPLETE IMMERSIVE LEARNING PACKAGE.

Dive into an immersive world of exploration and discovery. Swim with Humpback Whales and Sharks; get up close with Polar Bears; learn about the impact of pollution in the deep sea, and much more.

Your immersive mega pack comes complete with VR googles, download the Let’s Explore app to your smartphone and grab the Holographic Explorer Cube; your journey of underwater exploration is about to begin.

WHAT IS IMMERSIVE LEARNING?

IMMERSIVE LEARNING IS A TECHNIQUE THAT MAKES USE OF AN ARTIFICIAL OR SIMULATED ENVIRONMENT THROUGH WHICH THE LEARNERS CAN BECOME COMPLETELY IMMERSED IN THE LEARNING PROCESS.

ENTER A TRULY IMMERSIVE WORLD OF DISCOVERY.

FAMILY-FRIENDLY EDUCATIONAL EXPERIENCES FOR OCEAN EXPLORERS.

You will want to come back to the experiences time after time, showing friends and family the amazing wonders of their new virtual reality world. In doing so the ability to both learn and retain information is taken to new levels, with many experts claiming ‘immersive learning’ to be the future.

*Smartphone not included. VR/AR Goggles compatible with most recent Android and iOS devices. See FAQ section for full compatibility list.

FAMILY-FRIENDLY
Experiences

immersive vr/ar
discovery

supports home learning

smartphone compatible

IMMERSIVE LEARNING HELPS USERS RETAIN KNOWLEDGE

“I never teach my pupils, I only attempt to provide the conditions in which they can learn.” Albert Einstein

Loved and trusted by thousands of families

LETS EXPLORE MEGA PACK

ONLY £69.99 INC VAT

Once you’ve ordered your Let’s Explore Oceans immersive mega pack, sit back and await its arrival – we’ll send you an order confirmation with full details.

Get ready to dive into a world of adventure and discovery so real you’ll believe you were actually there.

Family-Friendly Experiences
Immersive VR/AR Discovery
Supports Home Learning

ONLY £69.99 INC VAT
Due to extremely high demand delivery may take up to 5 days – it will still be sent via tracked DPD delivery, it’s just taking a little longer than we’d like – We have recruited additional staff so please be patient. Stock is in great demand so we recommend you still order today to secure your Mega Pack.

QTY

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DONT JUST TAKE OUR WORD FOR IT…

TRUSTED BY PARENTS, LOVED BY KIDS.

Amazing product...

“We bought our grandchild, Poppy, the Let’s Explore Oceans box for her birthday. She hasn’t put it down since we bought it, taking great pride to educate us all in the wonders of the ocean. The pollution facts were very good – she reminds us regularly.”

Mr and Mrs Jagger Verified Customer

Amazing product...

“I purchased the pack for the kids in my class. As a teacher I wanted to give them a new way of exploring the Oceans. The reaction has been fantastic, they’re now quoting ocean facts to me.”

Fred Morris Verified Customer

Amazing product...

“My favourite was The Mermaids Quest, it taught my kids so much about ocean pollution and the dangers to our planet. The book was fantastic too – great work.”

Russell Banks Verified Customer

Amazing product...

“The Let’s Explore Oceans pack is amazing! I actually got to swim with real sharks. I loved it but my gran was very scared.”

Jack Stanyon Verified Customer

Amazing product...

“I loved the whales, I couldn’t believe how big they were. The baby calf whale was so cute.”

Evie Verified Customer

Amazing product...

“Fantastic! Can’t wait for the next one to come out.”

Mrs G Jones Verified Customer

still not sure?

Frequently Asked Questions

HOW LONG UNTIL I RECEIVE MY ORDER?

Due to extremely high demand delivery may take up to 5 days – it will still be sent via tracked DPD delivery, it’s just taking a little longer than we’d like – We have recruited additional staff so please be patient. Stock is in great demand so we recommend you still order today to secure your Mega Pack.

WHAT SMARTPHONES ARE COMPATIBLE WITH THE APP?

Click here to see the full list.

RETURNING AN UNWANTED OR DAMAGED ORDER

We understand, sometimes we buys items and they just don’t work for you, or aren’t always what people want and you want your money back.

If for whatever reason you don’t like your Let’s Explore Oceans immersive mega pack, please return it to us WITHIN 14 DAYS via a secure form of tracked delivery. We cannot accept responsibility for lost or damaged goods.

Providing the box is returned un-opened and un-damaged, you will be issued with a full refund.

If your package is damaged when you receive it please take a photo using your smartphone – send it straight away to support@letsexplore.com and we will let you know what you need to do.

HOW DO I GET HOLD OF CUSTOMER CARE?

If you have a query regarding your pack simply drop us an e mail and we’ll either mail you back, or call you with answers to your questions – drop your mail to support@letsexplore.com

WILL I BE ABLE TO BUY MORE EXPERIENCES?

Yes, we're creating more Ocean experiences which will be available shortly.

WILL I NEED TO PURCHASE MORE EQUIPMENT TO EXPERIENCE OTHER ADVENTURES?

No, your VR/AR Goggles and Holographic Explorer Cube are all you need to continue your journey of discovery – we’ll e-mail you with future adventures as they become available.

WHAT AGE CAN CHILDREN EXPERIENCE VIRTUAL REALITY AND AUGMENTED REALITY?

We recommend children should be 7+ years to wear the VR/AR Goggles. Let’s Explore Oceans can be experienced in non-VR, by simply using your smartphones screen.

CAN I BUY ADDITIONAL VR/AR GOGGLES AND/OR HOLOGRAPHIC EXPLORER CUBES?

Yes, if you lose or break any item simply contact us at support@letsexplore.com and we’ll help you replace the missing or broken item.

WHAT IS THE DIFFERENCE BETWEEN VIRTUAL REALITY (VR) AND AUGMENTED REALITY (AR)?

Virtual Reality (VR) completely replaces your vision with an immersive experience that gives you the impression that you have been transported to a new environment. Augmented Reality (AR) layers new information and graphics onto your current view of the world.

DO I NEED A LET’S EXPLORE OCEANS HOLOGRAPHIC EXPLORER CUBE TO ACCESS ALL THE VR AND A CONTENT?

Yes. To unlock the full slate of VR adventures and AR experiences you will need to purchase the complete Let’s Explore Oceans immersive mega pack that includes both the app-specific, Holographic Explorer Cube and VR/AR Goggles.

WHAT IS THE DIFFERENCE BETWEEN “PHONE MODE” AND “GOGGLES MODE” ON THE APP?

You can access all the amazing content in either mode. For a truly immersive experience, wearing the VR/AR Goggles is preferred. However, you can also use a smartphone without the VR/AR Goggles to enjoy a less immersive version of Let’s Explore Oceans.

WHAT IS THE DIFFERENCE BETWEEN A “REGISTRATION CODE” AND AN “EXPLORER ACTIVATION CODE”?

Once you launch the app and begin creating an account, you will be emailed a “Registration Code” to complete the process. You will then need to redeem your “Explorer Activation Code” that is printed inside your quick start guide included in your Let’s Explore Oceans immersive mega pack. Input the “Explorer Activation Code” when prompted to access all the VR/AR experiences.

CAN I WEAR MY GLASSES UNDER THE LET’S EXPLORE OCEANS VR/AR GOGGLES?

Many people who wear glasses find that they don’t need them while using the Let’s Explore Oceans VR/AR Goggles because goggles’ lenses can be adjusted for clear viewing using the optical axis buttons on the top of the headsets.

If you do still need to wear your glasses, the Let’s Explore Oceans goggles can accommodate most frames with a comfortable fit under the blue comfort mask. If you have large framed glasses, you may not be able to wear them with the goggles.

I’M HAVING TROUBLE SEEING THE IMAGES CLEARLY IN THE VR/AR GOGGLES. HOW CAN I ADJUST THE IMAGE QUALITY?

Make sure the blue comfort mask is fully extended and that the plastic protective coverings have been removed from the goggles’ lenses.

Additionally make sure the phone is placed in the middle of the front compartment. Finally, you can adjust the two optical axis buttons on the top of the goggles to make sure the image is focused clearly.

I CAN’T HEAR ANY SOUND OR THE SOUND IS TOO LOW. IS THERE A WAY TO ADJUST THE AUDIO WHILE VIEWING THE EXPERIENCES?

First, make sure your phone is not in “Silent Mode” you can then use your phones volume controls to adjust the sound levels. There is no way to change the volume from the app itself.

HOW DO I SELECT EXPERIENCES TO PLAY WHILE WEARING THE VR/AR GOGGLES?

Place the Holographic Explorer Cube in your field of view while wearing the VR/AR Goggles and rotate the menu to access the VR and AR experiences.

The target circle in the middle of the frame can be used to load the adventure you want to explore.

HOW DO I ACCESS THE VR CONTROL SETTINGS WHILE WEARING THE VR/AR GOGGLES?

Adjust your gaze to place the ‘Arrow Icon’ inside the ‘Circle Icon’ in the middle of your view. Once activated, the control settings will appear on the screen that allow you to fast-forward, rewind, pause, play and exit the experience.

HOW DO I KEEP THE IMAGES IN THE AR EXPERIENCES FROM LEAVING THE FRAME OF VIEW?

The AR content is triggered by the Holographic Explorer Cube. Hold it up and keep it in your frame of view to keep the AR content visible.

HOW DO I TAKE PICTURES IN OCEANSCAPE AND WHERE DO THE PICTURES GET STORED?

When using VR, press the “capacitive button”, located on the top right of the goggles, to take a picture. When using the non-VR mode, simply tap anywhere on the screen. If you give Let’s Explore Oceans permission, your Oceanscape photos will be saved in your smartphone’s photo app.

WHAT ARE THOSE WHITE ARROWS THAT APPEAR IN OCEANSCAPE?

Aiming your gaze at the white arrows will teleport you to their location, allowing you to move around and explore the underwater environment of Oceanscape.

MY CUBE DOESN’T SEEM TO WORK. HOW CAN I FIX IT?

It’s important that the Let’s Explore Oceans Holographic Explorer Cube and its markings are easily seen by your smartphone. Make sure you are using your cube in a well-lit location or you turn on “torch mode” from inside the app to access your smartphone’s flashlight.

If you stop seeing augmented reality content layered on top of your Let’s Explore Oceans cube it may be that you are blocking too much of the cube’s markings with your fingers. Try repositioning your hand around the cube to block less of the cube from the phone’s camera.

HOW DO I CLEAN MY LET’S EXPLORE OCEANS VR/AR GOGGLES?

You can clean your VR/AR Goggles with an antibacterial wet wipe and let it try before you use it again.

LETS EXPLORE OCEANS

EVERYTHING YOU NEED TO EXPLORE THE OCEANS IN AMAZING IMMERSIVE REALITY

Loved and trusted by thousands of families

Get Yours Now

Loved and trusted by thousands of families

“I never teach my pupils, I only attempt to provide the conditions in which they can learn.”

Albert Einstein Scientist

Terms & Conditions

These Terms of Use, together with the policies and terms referred to below, set out the rules for using letsexplore.com (“our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, shopping on or registering to use our site. Please read these Terms of Use carefully before you start to use our site. We recommend that you print and keep a copy of these Terms of Use for future reference. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, you must not use our site. These are the legal terms and conditions under which We supply the products (“Products”) listed on our website letsexplore.com (“our site”). Please read these terms and conditions carefully before ordering any Products from this site. Using our site indicates you accept the terms and conditions, together with our Privacy Notice and our Terms of Use, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, our Privacy Notice or our Terms of Use, then we recommend you do not use our site.

INFORMATION ABOUT US

letsexplore.com is a site operated by Immotion Studios Limited (“We”). We are a limited company registered in England and Wales. Our registered office is East Wing, Ground Floor, The Victoria, 150-182 The Quays, MediaCityUK, M50 3SP.

CHANGES TO THESE TERMS OF USE

We may revise the right to amend the Terms of Use at any time by amending this page. Please check these Terms of Use every time you use this site to ensure you understand the terms that apply at that time.

ACCESS TO OUR SITE

Our site is free of charge to access. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice. We will not be liable to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and other applicable terms and conditions, and they comply with them.

YOUR USE OF OUR SITE

You may use our site only for lawful purposes only. You may not use our site: (a) in any way that breaches any applicable local, national or international law, regulation or code of practice; (b) in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; (c) in any way that infringes any intellectual property right or right to privacy; and/or (d) to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation to any person. In using our site you agree not to reproduce, duplicate, copy or re-sell any part of our site in contravention of these Terms of Use. Breach of any of these conditions of use of our site constitutes a material breach of these Terms of Use.

VIRUSES, HACKING AND OTHER OFFENCES

We sadly cannot guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities. In the event of such a breach, your right to use our site will cease immediately.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights to our site, and the material published on it, are owned by us and our licensors. All content on our site is protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on our site for commercial purposes without obtaining permission from us. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

CHANGES TO OUR SITE

We reserve the right to update our site from time to time, and may change the content at any time. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

NO RELIANCE ON INFORMATION

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although We make reasonable efforts to update the information on our site, We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

LIMITATION OF OUR LIABILITY IN RESPECT OF YOUR USE OF OUR SITE

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it;

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site; and

We will not be liable for: (a) loss of profits, sales, business, or revenue;
(b) business interruption; (c) loss of anticipated savings; (d) loss of business opportunity, goodwill or reputation; (e) waste of management or office time; or (f) any indirect or consequential loss or damage.

Please note this website is provided for domestic and private use. You agree not to use our site for any commercial or business purposes. We have no liability to you for any loss of any business of yours (including but not limited to the types of loss and damage excluded in respect of business users set out in the paragraph above). The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications. We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over those websites and will not be liable for any loss or damage that may arise from your use of them.

OUR RIGHTS

If We determine, solely at our discretion, there has been a breach of these Terms of Use, we reserve the right to take such action as we deem appropriate, which may include issuing a warning to you, withdrawing your right to use our site, taking legal proceedings against you and/or disclosing such information to law enforcement authorities as we feel are reasonably necessary.

LINKING TO OUR SITE

You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site. Any other linking to our site is prohibited without our prior written consent. You must not establish a link to our site:

in a way that is not fair or legal or which damages our reputation or takes advantage of it;
in such a way as to suggest any form of association, approval or endorsement on our part where none exists; or on any website that includes unlawful or fraudulent content, has any unlawful or fraudulent purpose or effect or breaches the content standards set out above. You must not frame our site on any other site or create a link to any part of our site other than the home page without our prior written consent. We reserve the right to withdraw linking permission without notice. If you wish to make any use of content on our site other than permitted in these Terms of Use, please contact support@letsexplore.com.

APPLICABLE LAW

Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site (whether or not contractual) shall be governed by English law. If you are a consumer, your use of our site will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. If you are a consumer, you and We both agree that the courts of England and Wales shall have non-exclusive jurisdiction over any dispute or claim arising from, or related to, these Terms of Use or use of our site (including non-contractual disputes or claims), save that nothing shall limit your legal rights to bring actions against us or to require proceedings to take place in the place of your residence. If you are a business or are using our site for business purposes, you and We both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.

CONTACT US

If you wish to contact us in respect of our site, please contact us at support@letsexplore.com.

Thank you for visiting our site.

We are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by us. It applies to data collected when you use our website and when you interact with us through social media, email, or phone.

WHO WE ARE

Immotion Studios Limited of East Wing, Ground Floor, The Victoria, 150-182 The Quays, MediaCityUK, M50 3SP (referred to as “Immotion”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the letsexplore.com website (the “website”).

Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice, and our details are set out in the “How to Contact Us” section at the end of this notice.

OUR COMMITMENT TO YOU

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used.

We will only collect and use your personal data for the following purposes, to:

fulfil your order(s);
fulfil orders made on your behalf;
keep you up to date with our latest offers;
give you a better shopping experience;
help us to make our marketing more relevant to you and your interests;
improve our services; and
meet our legal responsibilities.

HOW WE KEEP YOUR DATA SAFE AND SECURE

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law.

In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

THE PERSONAL DATA WE COLLECT

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website.

THE FOLLOWING GROUPS OF PERSONAL DATA ARE COLLECTED

Contact Data includes information such as: name, email address, billing address, delivery address, location, country, telephone number.
Financial Data includes information such as: payment card details and bank account.
Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other Immotion products and services used by you.
Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

HOW WE COLLECT YOUR DATA

We may collect personal data about you in the following ways:

Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you:

Create an account or purchase products on our website;
Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
Use the “refer a friend” function on our website; or
When you log in to our website via social media.

Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies.
Third parties – we may receive personal data about you from various third parties, including:

Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website;
Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’;
Technical Data from affiliate networks through whom you have accessed our website;
Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction; and
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

HOW WE USE YOUR DATA

We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.

We will only collect personal data from you when:

we have your consent to do so, or
we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
the processing is in our legitimate interests and not overridden by your rights, or
we have a legal obligation to collect or disclose personal data from you.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.

If you have any questions about how Immotion uses any of your personal data, please contact support@letsexplore.com.

How long we keep your data for

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

MARKETING PREFERENCES, ADVERTS AND COOKIES

We may send you marketing communications and promotional offers:

if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below); and
by email if you have signed up for email newsletters.

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.

From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. In respect of third party marketing communications, we will obtain your express opt-in consent before we share your personal data with any third party for marketing purposes.

You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time you can unsubscribe or ‘opt-out’ by sending an email to support@letsexplore.com or by following the link included in the footer of any marketing email. We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.

Cookies

Cookies are text files containing small amounts of information which allow our site to recognise your device and are downloaded to your device when you visit a website if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie.

Cookies allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies and download them onto your device when you log on to our site.

If you don’t change your browser settings and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is up to you, but if you choose to disable cookies by changing your Browser Settings, our Website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.

In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings or opt-out of the relevant third-party ad settings. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.

Links to websites and other third parties

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

HOW WE SHARE YOUR DATA

We may disclose and share your personal data with the parties set out below:

where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:

third party service providers that we engage to provide IT systems and software, and to host our website;
third party payment processing services. This is done in order to process your payment for your goods. Immotion does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data;
services and to provide marketing and advertising services;
third party service providers that we engage to deliver goods you have ordered and to manage any returns;
third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
analytics and search engine providers that assist us in the improvement and optimisation of our website;
affiliate networks through whom you have accessed our website;

to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
to protect our customers from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

YOUR RIGHTS

You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:

request access to your personal data;
request correction of your personal data;
request erasure of your personal data;
request restriction of processing of your personal data;
request the transfer of your personal data;
object to processing of your personal data; and
request human intervention for automated decision making.

Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email support@letsexplore.com.

REQUEST ACCESS TO YOUR PERSONAL DATA

You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.

REQUEST CORRECTION OF YOUR PERSONAL DATA

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by emailing support@letsexplore.com.

REQUEST ERASURE OF YOUR PERSONAL DATA

This enables you to request that Immotion delete your personal data. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

REQUEST RESTRICTION OF PROCESSING OF YOUR PERSONAL DATA

You have a right to ask Immotion to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.

REQUEST THE TRANSFER OF YOUR PERSONAL DATA

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.

OBJECT TO PROCESSING OF YOUR PERSONAL DATA

You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.

REQUEST HUMAN INTERVENTION FOR AUTOMATED DECISION MAKING AND PROFILING

You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.

We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

RIGHT TO LODGE A COMPLAINT

If you have any concerns or complaints regarding the way in which we process your data, please email support@letsexplore.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance.

CHANGES TO THIS PRIVACY NOTICE

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

HOW TO CONTACT US

Please send any questions, comments or requests for more information to our nominated representative – support@letsexplore.com.

This privacy notice was last updated on 24^th September 2020 (Version 001).

Returns Policy

If you are not entirely satisfied with your purchase from LetsExplore.com you may return your purchase to us at your own cost for exchange or refund. We have tried to make our return process as simple, transparent and fair as possible.

Cancel An Order

If you would like to cancel an order before we have dispatched it, please contact support@letsexplore.com. We do try and dispatch orders as quickly as possible so it is important you contact us as soon as you can. If an order has been dispatched the following return procedure comes into effect.

14 Day Returns

You have the right to return an order within 14 calendar days of receiving it. After 14 days we are unable to accept any returns. We must receive any item you decide to return to us within 14 calendar days of your notification to us

Returned Items

To receive a full refund your order must be returned complete, unused, undamaged and in the original packaging. If returned items are not returned in their original condition we reserve the right to charge for the repair, repackaging or replacement. We are happy for you to open and unpack your order so that it may be inspected properly

Returning an Item

The returned item or items is your responsibility until it reaches us. You may bring your purchase to our warehouse yourself otherwise the item will need to be sent by courier at your expense (unless the item was damaged on receipt). If you opt to send the item by courier, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. Returned items must be suitably packaged to ensure no damage during transit.

Refund of Special Delivery Options

Please note if you paid for one of our special delivery options like next day delivery we only refund the basic delivery charge that would have been payable for the item.

Please allow 24 hours from receiving your returned item to inspect and initiate the refund. We always refund to the original payment method. Once the refund is initiated the time taken for it to show will depend on the original payment method used.

Refunds to a Credit Card

Depending on your card provider it make take between 2 and 7 days to show on your statement.

Items damaged on receipt

If your purchase is damaged upon receipt it is important that when signing for your item you also state received damaged. Please contact support@letsexplore.com for next steps.

Items not as described

If your item is not as described upon receipt, it is important that when signing for your item you also state received damaged. Please contact support@letsexplore.com for next steps.

Please take photographs

As with all internet purchases, it is important to take photographs of issues where possible. Photographs are required by our carriers and manufacturers to process claims.

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